Grubhub Reviews

Grubhub.com offers a variety of payment methods for customers and restaurants. For customers, the accepted payment methods include Visa, Mastercard, American Express, and Discover credit cards, along with debit cards and eGift cards. Apple Pay, Android Pay, Venmo, PayPal, and cash are also listed as valid payment options.

For restaurants, Grubhub handles customer transactions and sends the order total, minus their percentage, via the restaurant's preferred form of payment. Restaurants can set up their payment schedule and view their finances on Grubhub. They need to fill out a W-9 form and set up direct deposit to start getting paid. As of March 31, 2024, Grubhub discontinued payment checks and pays solely by direct deposit.

For delivery partners, they can choose between two different payment options: Direct deposit where the balance is sent directly to the bank account every Thursday, and Instant Cash Out whenever they want to their bank account—free for Chase Bank customers and $0.50 each for other bank customers.

Please note that this information is based on the most recent data available and may be subject to change. For the most accurate and up-to-date information, it's recommended to check the official Grubhub website or contact their customer service directly.

Grubhub is an online and mobile food delivery service that partners with restaurants to bring food directly to customers' doors. Customers can order food through their website or mobile app, and they can pay using major credit cards, debit cards, Paypal, or Apple Pay. Grubhub has an extensive reach, delivering from both local restaurants and national chains. It supports multiple payment methods and offers a variety of services including food delivery, restaurant takeout, and more. Users can search for restaurants by cuisine or location, quickly order food from the menu and track their order, all hassle-free and without any extra charges. Grubhub also offers special deals available only within the app. The app's delivery instruction box lets users specify where to leave their meal if they'd prefer a no-contact delivery. Grubhub+ is a $9.99-per-month subscription that lets users enjoy free delivery. Grubhub is part of a family of brands that includes Seamless, AllMenus, and MenuPages. It facilitated approximately $3 billion in sales to local restaurants in 2016 alone, and receives over 324,000 orders each day. Grubhub helps restaurant owners tap into millions of hungry customers by getting them listed on the Grubhub app and Grubhub.com, where 33 million diners are looking for restaurants. It provides hassle-free technology and marketing tools that help businesses grow. The first 30 days are free for restaurant owners who sign up with Grubhub. Grubhub is one of the best food delivery services overall, with an incredible variety of restaurants to satisfy just about every food craving, all on demand. It is one of the first names to come to mind when thinking of the best food delivery services. Grubhub is incredibly popular and continues to grow, making it a leading source for online food delivery.

Grubhub's cost structure is composed of several elements. Delivery fees typically range from $0.99 to $12, and a service fee of 2.9% is applied per order. In addition to these, Grubhub charges restaurants a marketing fee of about 20% of the order value, plus processing fees for each order. Customers also pay a processing fee of $0.30 and 3.05% per order, with potential additional tips. Costs can vary based on restaurant location, order size, and promotions, with some restaurants adding extra tip requirements. The overall cost for using Grubhub depends on these various factors, including the restaurant’s location, the order’s total value, and any applicable promotions or discounts. Grubhub’s cost includes delivery and service fees, which typically make up about 70% of the meal price. Delivery fees, charged by restaurants for delivering food, range from $0.99 to $12, varying by location and promotions. Service fees, charged by Grubhub for order facilitation, also vary. Additionally, Grubhub charges a marketing fee of around 20% of the order’s value to restaurants. For customers, there’s a processing fee of $0.30 plus 3.05% per order. Grubhub can be expensive due to several factors: restaurants set their own prices, which Grubhub does not control, leading to wide price variations. Grubhub charges a delivery fee, typically between $0.99 and $12, and also takes a percentage from each order, both from the customer and the restaurant. Additionally, some restaurants may add an extra tip requirement. These costs, combined with Grubhub’s fee structure, contribute to the overall expense of using the service, although its fees are comparable to other third-party providers like DoorDash, Uber Eats, Seamless, and Postmates. There are several components to Grubhub’s pricing. To understand what your order will cost, it is important to break down what these costs are. Types of Grubhub Fees Grubhub’s fee structure includes several types of fees: Delivery Fee: Grubhub typically charges a delivery fee of $5.49 per order, although this fee can vary depending on the restaurant. They also offer discounts on delivery fees for the first few orders. Service Fee: A service fee of 2.9% is applied to each order, but this can change based on factors such as order volume, the day of the week, and the restaurant from which you are ordering.

Grubhub.com has a refund policy in place. To request a refund on an order, one needs to sign in to their Grubhub account and select the order they need help with. For billing, payments, and refund inquiries, there are help options available on their payments and refunds page.

In terms of shipping policy, Grubhub offers a Guarantee for on-time delivery and lowest price. If the food arrives late, customers can get $5 off their next order. If a customer finds a lower price elsewhere, Grubhub will give the difference plus $5 off the next order. To submit a request for the Grubhub Guarantee, customers need to go to their account, tap Help, select the corresponding order, and follow the instructions to submit their request. Grubhub will review the request and get back to the customer within 24 hours.

Please note that these policies may be subject to change and it's always a good idea to check the latest information on the official Grubhub website.

Good news! Grubhub accepts both Apple Pay and Android Pay as valid payment options. There is no additional fee for using these payment methods on Grubhub. These mobile payment platforms offer convenience and security, allowing users to check out quickly without manually entering card details for each transaction. However, please note that availability of these payment options may vary depending on whether you're ordering through the Grubhub app or website. Enjoy your meal!

Grubhub is a popular online food delivery and takeout service. Here are some of the pros and cons of using Grubhub:

Pros:

• Convenience and Accessibility: Grubhub offers a convenient way to order food from favorite restaurants, saving time and effort for customers with busy lifestyles.
• Variety of Options: Users can choose from thousands of restaurants, from national chains to local favorites, across a variety of cuisines.
• User-Friendly Interface: The platform is easy to use, allowing customers to browse menus, order food, and track their order in real-time.
• Payment Options: Grubhub offers convenient payment options, so users never have to worry about having cash on hand.

Cons:

• Delivery Fees and Charges: There may be delivery fees associated with the service.
• Limited Availability: The service may not be available in all areas.
• Quality and Accuracy of Orders: There is a slight possibility of incorrect orders.

Please note that the pros and cons can vary based on individual experiences and preferences. It's always a good idea to try the service and see if it meets your specific needs and expectations.

When a customer requests a refund on Grubhub, the refund is typically handled by Grubhub and not the restaurant. The refund comes directly from the restaurant's Grubhub account and back into the customer's account within five business days. Grubhub has also added self-serve refunds, allowing restaurants to request an adjustment in the platform to dispute a refund. This process used to require a call or chat with Grubhub Care, but it now takes one minute to dispute refunds. It's important to note that refunds typically only cover the cost of the food, not tips or service fees. Circumstances that may warrant a refund include cold food, late delivery, missing items, and spoiled or hazardous food. However, Grubhub is the one who determines when such a fault is valid, and it doesn't clearly state how. There are also several refund methods other than money itself, probably meaning coupons. So, while Grubhub does give refunds, the process can be a bit confusing for both customers and restaurants.